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RIP OFF ALARM! THE END RECORDS - THE OMEGA ORDER (US)
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FLOGA_RECS



Joined: 03 May 2013
Posts: 172

PostPosted: Fri Jul 11, 2014 11:25 pm    Post subject: RIP OFF ALARM! THE END RECORDS - THE OMEGA ORDER (US) Reply with quote

We traded over 300 copies of the 3 DISSECTION releases with THE END RECORDS (US / NEW YORK)

THE SOMBERLAIN - STORM OF THE LIGHTS BANE - REINKAOS

and we got over 80% of the copies damaged!!!! The packaging was really poor and amateur, without double box, without corners protection, without taking the vinyls out of the jackets. As you see in the first pics the LPs were unstabil packed and the mooved during the whole trip to Greece from left to right and up and down!!!

THE END RECORDS deny to replace the covers with the cheap excuse "we have no replacements", although they have tons of copies in stock!!!!!

Also over 40 copies are missing from the delivery and they try to convince us "the package is still in transit" although all tracking numbers they gave us have been already delivered!!!!!

I gave them enough time to react but no hope with this guys. Just hiding!!!! I sent also an email to the labels chef Andreas Katsambas, but no answer as well...

The comments are yours....








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Julius



Joined: 27 Dec 2011
Posts: 138
Location: Spain

PostPosted: Sat Jul 12, 2014 12:18 am    Post subject: Reply with quote

What the fuck!!!
All these labels don't deserve to be on the underground and throw to the soil the reputation of the labels like yours. These acts detroys all the essence of this bussiness. Hope you can fix something with all this fucking damaged albums.
Well done to post it here! Fuck them!
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Nichts



Joined: 28 Feb 2013
Posts: 290

PostPosted: Sat Jul 12, 2014 12:29 am    Post subject: Reply with quote

I've heard nothing but bad reviews regarding this label and this confirms it.

Hope the situation is resolved soon.
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Last edited by Nichts on Sat Jul 12, 2014 12:31 am; edited 1 time in total
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FLOGA_RECS



Joined: 03 May 2013
Posts: 172

PostPosted: Sat Jul 12, 2014 12:31 am    Post subject: Reply with quote

Julius wrote:
What the fuck!!!
All these labels don't deserve to be on the underground and throw to the soil the reputation of the labels like yours. These acts detroys all the essence of this bussiness. Hope you can fix something with all this fucking damaged albums.
Well done to post it here! Fuck them!


We always try to be cooperative with our partners and customers. Its very important for us. As i already mentioned, we gave them enough time to react but we got just cheap exsuses. We had the same issues in our first trade as well, but they were there to solve it. But now dont!

I have been asked by several partner labels about those DISSECTION releases and i gave them THE END RECORDS contact email. I feel now responsible for them and i HAVE to inform them about this childish behaviour! The sender is not responsible just to ship the copies, but its responsible to be delivered safe!!!! We were always there for our customers, in case the covers have been damaged during the shipment and we replaced them without a second word!
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manes



Joined: 25 Sep 2008
Posts: 666
Location: Como Hills, Italy

PostPosted: Sat Jul 12, 2014 12:44 am    Post subject: Reply with quote

That's really bad! I don't know how a person can ship out vinyls like that, knowing that they will get for sure damaged. That's really irresponsible. Just the idea makes me sick
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Backwards



Joined: 16 Sep 2013
Posts: 598
Location: The Void

PostPosted: Sat Jul 12, 2014 12:55 am    Post subject: Reply with quote

I would be furious. Fuck them.
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FLOGA_RECS



Joined: 03 May 2013
Posts: 172

PostPosted: Sat Jul 12, 2014 2:34 am    Post subject: Reply with quote

manes wrote:
That's really bad! I don't know how a person can ship out vinyls like that, knowing that they will get for sure damaged. That's really irresponsible. Just the idea makes me sick



Shit could happen, but you have to be ready to solve them and not hidding behind your fingers. This is our problem!
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Vincebus Eruptum



Joined: 28 Jan 2009
Posts: 475

PostPosted: Sat Jul 12, 2014 3:59 am    Post subject: Reply with quote

fuck, I ordered from them (over 1 month ago and not gotten my lps yet btw.) and i really hope they dont come like this.
why is a vinyl mailorder unable to carefully pack them. people pay a lot of money for both vinyl and shipping and this happens all the time....
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FLOGA_RECS



Joined: 03 May 2013
Posts: 172

PostPosted: Sat Jul 12, 2014 4:03 am    Post subject: Reply with quote

Vincebus Eruptum wrote:
fuck, I ordered from them (over 1 month ago and not gotten my lps yet btw.) and i really hope they dont come like this.
why is a vinyl mailorder unable to carefully pack them. people pay a lot of money for both vinyl and shipping and this happens all the time....


Just pray bro...
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Klown



Joined: 28 Jun 2014
Posts: 39
Location: Athens, Hellas

PostPosted: Sat Jul 12, 2014 4:15 am    Post subject: Reply with quote

That's sad and it hurts when I see the damaged sleeves Mad
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harorld



Joined: 25 Feb 2013
Posts: 377

PostPosted: Sat Jul 12, 2014 4:20 am    Post subject: Reply with quote

TheOmegaOrder wrote:
we've had our fair share of problems over the last year with our shipping/ customer service department. We totally cleaned house at the end of 2013 and have newly hired shipping and customer service specialists. We've had nothing but amazing feedback since January.


Last edited by harorld on Sat Jul 12, 2014 7:00 am; edited 1 time in total
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beavis666



Joined: 27 Jun 2011
Posts: 383

PostPosted: Sat Jul 12, 2014 5:00 am    Post subject: Reply with quote

gut my LPs today from the end.
packing was OK. big box and the LPs was wrapped inside that stuff

sad to see the shitty packing at the Pictures.
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astralvesl



Joined: 13 Oct 2010
Posts: 958

PostPosted: Sat Jul 12, 2014 5:00 am    Post subject: Reply with quote

I ordered all 3 as a bundle and while I'm pleased with my purchase, mostly due to the price, all 3 did arrive with sleave damage and crunched corners. Not the biggest deal to me for these records but it's pretty disappointing that a label dealing in such high quantities of records can't be bothered to pack them properly.
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FLOGA_RECS



Joined: 03 May 2013
Posts: 172

PostPosted: Sat Jul 12, 2014 5:05 am    Post subject: Reply with quote

Their argument in my case was, that i didnt inform them, how they have to pack the copies...
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NWN PROD



Joined: 10 May 2006
Posts: 16034
Location: SF Bay Area

PostPosted: Sat Jul 12, 2014 6:29 am    Post subject: Reply with quote

I got my stuff from The End in perfect condition, but I had them reuse my boxes and I'm in the US. I do agree that ALL labels should know to remove vinyl from jackets before shipping. They should pay a little more for poly bags instead of shrink wrap.
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