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Iron Fist, worst customer service ever?

 
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VoKu HiLa



Joined: 09 Jan 2014
Posts: 527
Location: Innsmouth, Austria

PostPosted: Sun Feb 22, 2015 10:51 am    Post subject: Iron Fist, worst customer service ever? Reply with quote

I love the mag but they suck at responding to e mails and the whole service thing. Firstly I have yet to meet anyone who actually received the welcome gift CD. Secondly they suck at sending the mag on time, I usually get it 6 weeks or so after release. Thirdly, I am moving house and despite numerous tries can't reach anyone to change the address on my subscription.

Anyone else have these kind of troubles with IF?

Thank god for Deaf Forever, those krauts have their shit together.
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flo/thrash attack zine



Joined: 13 Nov 2008
Posts: 1039
Location: bavaria/germany

PostPosted: Mon Feb 23, 2015 2:12 am    Post subject: Reply with quote

They are the worst period!
Once they sent me the wrong issue and I never received a reply. Only when I made a paypal claim I got the money back and was promised the new issue for free as compensation. Needless to say I never got it.

Then I tried to stock the zine in my distro. Sent about 10 mails to different people and only got excuses and promises that someone would get back to me which never happened. How stupid can you be that you do not even answer people that want to spread your product? Well guess this means I am done with that mag Rolling Eyes
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