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Aurora Infernalis reliable?
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khamul



Joined: 09 Apr 2015
Posts: 43

PostPosted: Fri Nov 24, 2017 2:37 am    Post subject: Aurora Infernalis reliable? Reply with quote

I've placed an order on November 1st. Payment was a bit delayed, because of troubles with online banking. I communicated this, but did not get any answer to my mails. Contacted them through their website, with two mail-accounts etc. No answer, yet. Does anybody know, what's going on with them? Does this happen regularly?
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Wolfram



Joined: 17 Jun 2007
Posts: 4358

PostPosted: Fri Nov 24, 2017 2:42 am    Post subject: Reply with quote

He's reliable but can be a bit slow in comparison to others because of his job.
I will contact him and ask him to get back to you!
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Tireheb



Joined: 18 Aug 2007
Posts: 9914
Location: Finland

PostPosted: Fri Nov 24, 2017 2:45 am    Post subject: Reply with quote

Very reliable.
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axegrinder



Joined: 12 Feb 2009
Posts: 387
Location: Germany

PostPosted: Fri Nov 24, 2017 3:10 am    Post subject: Reply with quote

Did two orders without any problem.
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khamul



Joined: 09 Apr 2015
Posts: 43

PostPosted: Fri Nov 24, 2017 3:40 am    Post subject: Reply with quote

Thank you, New Era!
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S.H.



Joined: 28 Jul 2014
Posts: 538
Location: Finland

PostPosted: Fri Nov 24, 2017 4:41 am    Post subject: Reply with quote

I've ordered from there and never had any issues. Perhaps he's just a bit slow to answer, due to whatever.
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Klown



Joined: 28 Jun 2014
Posts: 1050
Location: Athens, Hellas

PostPosted: Fri Nov 24, 2017 6:35 am    Post subject: Reply with quote

Never had an issue with them.
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khamul



Joined: 09 Apr 2015
Posts: 43

PostPosted: Fri Feb 09, 2018 4:35 am    Post subject: Reply with quote

3 months gone and no word from Aurora Infernalis. Has anyone ordered from them recently?
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tunguska218



Joined: 11 May 2010
Posts: 477
Location: Germany

PostPosted: Fri Feb 09, 2018 5:30 am    Post subject: Reply with quote

Ordered several times - absolutely reliable.
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Phlegma



Joined: 13 Feb 2015
Posts: 855

PostPosted: Fri Feb 09, 2018 6:30 am    Post subject: Reply with quote

thats one thing why i'm not doing bank transer stuff any more

and the other thing:
ordered stuff a while ago from osmose ... paid with banktransfer with a slight delay (weekend) .... after that i got an email telling me, that everything is sold out. LOL. they didnt even bother to reserve the copies a few days for me.


Last edited by Phlegma on Fri Feb 09, 2018 11:39 am; edited 1 time in total
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khamul



Joined: 09 Apr 2015
Posts: 43

PostPosted: Fri Feb 09, 2018 11:38 am    Post subject: Reply with quote

Had problems with Osmose, too. Paid immediately, it was a preorder for the Mütiilation reissues. After they were released and I didn’t receive anything I asked them what had happened. Told me they didn’t get my money. Sent them a screenshot of my transaction. In the end, I got my records, BUT an Enslaved DLP in a different colour because it had sold out in the meantime, a picture LP instead of regular vinyl from SW Fimbulwinter, and a fucked up copy of both Isengard and Immortal vinyl. To be fair, Osmose‘s reaction was correct, as they replaced the broken records. But I expect more quality from a label with this experience.
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born of the abyss



Joined: 16 Dec 2015
Posts: 45

PostPosted: Fri Feb 09, 2018 3:39 pm    Post subject: Reply with quote

Damn,I JUST placed an order there and now I see this thread!
Hope there will be a reply soon or I will open a dispute.
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Phlegma



Joined: 13 Feb 2015
Posts: 855

PostPosted: Fri Feb 09, 2018 4:06 pm    Post subject: Reply with quote

born of the abyss wrote:
Damn,I JUST placed an order there and now I see this thread!
Hope there will be a reply soon or I will open a dispute.


never had any problems with them. ordered a few records there (pre-ordered troll and covenant)
i'm always paying with paypal so i guess it's just a bank transfer thing.
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Tireheb



Joined: 18 Aug 2007
Posts: 9914
Location: Finland

PostPosted: Fri Feb 09, 2018 10:17 pm    Post subject: Reply with quote

Some people are way too impatient these days. Instant reply, instant payment etc in the spot or it's a claim/complain/whatever.
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nok



Joined: 28 Sep 2015
Posts: 287

PostPosted: Sat Feb 10, 2018 12:31 am    Post subject: Reply with quote

Very bizarre that you've gone 3 months with no reply as this label is very reliable in my experience.

Are you checking your spam folder just to be safe?
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